UI/UX Case study
The product:
MediClick is a Canadian app with a base in Nova Scotia that is specifically for the Cape Breton municipal area. Appointments for hospitals can be made extremely easy with this app and website.
Project duration:
May 2022 – August 2022
May 2022 – August 2022
The problem:
It can be difficult to schedule hospital appointments in Cape Breton Municipality. For everyone involved, the procedure takes a lot of time. To schedule an appointment, patients must call the hospital and typically wait a long time. And the majority of the time after a protracted hold, the call will end without providing any details.
It can be difficult to schedule hospital appointments in Cape Breton Municipality. For everyone involved, the procedure takes a lot of time. To schedule an appointment, patients must call the hospital and typically wait a long time. And the majority of the time after a protracted hold, the call will end without providing any details.
The goal:
Create an app and website that will allow consumers to quickly schedule appointments at hospitals.
Create an app and website that will allow consumers to quickly schedule appointments at hospitals.
My role:
UX designer leading the app & responsive website design from conception to delivery
UX designer leading the app & responsive website design from conception to delivery
Responsibilities:
conducting interviews, creating wireframes on paper and digitally, creating low-fidelity and high-fidelity prototypes, running usability tests, taking accessibility into account, revising designs, figuring out the information architecture, and using responsive design.
conducting interviews, creating wireframes on paper and digitally, creating low-fidelity and high-fidelity prototypes, running usability tests, taking accessibility into account, revising designs, figuring out the information architecture, and using responsive design.
Understanding the user
User research: summary
In order to create interview questions, I scheduled an appointment for my daughter at the hospital using the current system. These questions were then utilized to carry out user interviews. Most interviewees acknowledged that they had bad views about the procedure of making hospital appointments. Users are eagerly anticipating a system that will be very simple and not time- consuming, according to the research's input.
Persona: Pearl Mahesh
Problem statement
Pearl is a busy professional who routinely schedules hospital visits for his son because she wants to prevent him from contracting illnesses and doesn't want to waste her time in hospital emergency rooms.
Persona: Joshy George
Problem statement
Joshy is a professional who works many jobs because he is a recent immigrant who requires routine healthcare appointments because he experiences certain asthmatic symptoms and does not want to wait in ERs.
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Ideation
To come up with suggestions on how to fill the gaps found in the competitive audit, I quickly performed an ideation exercise. My particular interest was in providing simple instructions for scheduling a healthcare appointment.
Design Process
Digital wireframes
I came up with the original concepts for the appointment booking app after brainstorming and designing some paper wireframes. These designs concentrated on making scheduling an appointment simple and user-friendly.
Low-fidelity prototype
I developed a low-fidelity prototype to connect the user flow of browsing and scheduling and chose healthcare departments in advance of usability testing.
Usability study
Findings
Name change: The name I choose, was already on the market
Date & Time: People struggled to make the date and time in the App
Details: People preferred to include more details about the App
Date & Time: People struggled to make the date and time in the App
Details: People preferred to include more details about the App
Mockups
After running usability testing, I added more options to make it simple. I also changed the designs so that users see all of the customization options when they first arrive on the page.
High-fidelity prototype
My hi-fi prototype followed the same user flow as my lo-fi prototype and incorporated design changes made following the usability study.
